My name is Kay E. Goodspeed and I am an insurance agent with CoopersWest Insurance Co, and I would like recommend that Service Master Clean be added to the Blue Ribbon site. The times that we have called to use their services they have been right there within 1 hour. Our most recent service they did was in January of 2015 for Matthew Mills. From what our insured said they were very pleased with the promptness of their service.
Kay E. Goodspeed, CSR
Kay G. of Chino, CA
Thursday, January 7th
This letter is written in support of Service Master. Having used Service Master's services in a professonal capacity for some years now, it is my distinct pleasure to recommend them to your organization. Their organization and employees provide top notch service to our clients when they are called to provide repairs and restorations in the event of insurance claims.
Our clients inform us that all matters handled by Service Master are expedited in a professional and thorough manner. We would prefer to send their crews to take on any and every job requiring the smallest repair to the most extensive restoration. Once again, let me say that i wholeheartedly support Service Master and recommend them readity to your organization.
Laura Goodsell, CISR, CiSc
CEO and Principal Agent
Coopers West Insurance Agency, LLC
Laura G. of Ontario, CA
Thursday, January 7th
Prompt, very thorough. Joel was very informative and helpful. Thanks ServiceMaster Team, I am home again.
Deborah C. of Murrietta, CA
Wednesday, September 23rd
We left for a weekend in Big Bear and came back to find out that the water line to our fridge had become disconnected and had been leaking for 2 days now. Water was everywhere and ruined the hardwood in my kitchen and the carpet in my living room. ServiceMaster took care of everything and in the time they said they would.
Carlos M. of San Bernardino, CA
Thursday, March 12th
The water line became disconnected. Caused major water damage in the walls and floors. ServiceMaster A Plus took care of that mess and handled everything with my insurance company. What a releif.
Keith W. of Brawley, CA
Thursday, August 27th
I own a small, very small hotel in Calexico, CA. Without too many ugly details, I can share with you that we had a sewer back up which caused extensive damage. ServiceMaster A Plus cleaned up everything, and I do mean everything. Thank you
Patricia S. of Calexico, CA
Wednesday, December 2nd
ServiceMaster worked very professionally and treated my home with respect. Will recommend ServiceMaster to my neighbors, friends and family, but would rather wish they never need them.
Mike E. of Imperial, CA
Monday, August 3rd
Had nevery cleaned my dryer vent, didnt' think I needed to. Well, you need to clean your dryer vent. It started a small fire that ended up creeping into the wall of my bedroom, where my closet stands. All my clothes were ruined including, my wedding dress that I had been saving for my daughter. After talking with my insurance company, they suggested I find a restoration company. ServiceMaster A Plus helped me with the damages and somehow managed to save some of my clothes. We will have to buy a new wedding dress for my daughter, but she's only 3, so we got time.
Brenda M. of Imperial, CA
Thursday, June 25th
On July 10, late in the day, you came to our home and cleaned a very dirty chair. You did an excellent job and would not take any payment.
Please know how much we appreciate your help and fine service. What you did for us was very special. Pat yourselves on the back for a job very well done in a very generous manner.
Ray E. of El Centro, CA
Friday, July 10th
We just bought a new fridge, huge and expensive. The delivery people said they would take card of connecting the water line to the fridge. Well, I should have double checked. All night long I kept hearing this hissing noise. It was water filling up my kitchen floors, and of course the next day we left early and didn't come back until very late that day and went straight to bed. The next day was a disaster. Drywall ruined, floors ruined, cabinets ruined. ServiceMaster A Plus came and said, "don't worry about anything, we'll fix it" And they did. Happy client, happy wife, happy life. Did i yell at the delivery people, you better believe it.
Raul G. of El Centro, CA
Tuesday, March 17th
We lost furniture, clothing and many memories in this small fire. ServiceMaster did the work to clean up the smoke damage and made sure that we did not lose more time away from our home. That matters so much when you have kids that need to be back in their home. A big thank you to all the team at ServiceMaster.
Cynthia M. of La Quinta, CA
Wednesday, October 2nd
I was very happy with how quickly you started and finished the removal of all that water in my home. Thanks for your hard work.
Mrs. F. of Palm Desert, CA
Saturday, August 22nd
My family and I were out of town for the weekend and when we returned we found out that we couldn't really get back into our home. The Water Line to the Fridge had come off sometime during the weekend and water had been spilling for days. Ruined my new hard wood floor and sogged up the cabinet doors and dry wall to my kitchen. Broke my heart, since we worked so hard on the remodel ourselves. ServiceMaster was a great help in a bad time. They were fast and super friendly. I'm sure I was super picky and very inpatient. This is my home and I wanted the repairs done right. And the repairs were done RIGHT. My kitchen looks fantastic and I can put that weekend behind us.
Amanda M. of Palm Desert, CA
Wednesday, June 17th
The city had a problem with their plumbing and it quickly became our problem. Sewage backed up into our home. We were able to resume living in our home after ServiceMaster came in and took care of the horrible situation. Would highly recommend ServiceMaster.
Jeremy M. of Moreno Valley, CA
Tuesday, March 17th
Our Agency would like to see Sevice master added to you Blue Ribbon Property Claims service. Our area has received some up and down service from Allied/Nationwide, partly do to our service area.
On one occasion that Allied's adjuster brought a contractor with him to the loss location. That contractor did not come back to finish the job. Our client contacted me a week later and was very upset. I asked Service Master to go, take a look, and see what they can coordinate with Allied to the client's damage repaired. Subsequently, my client called me to thank me for sending Service Master. They client was very happy with the way they treated her and her house.
Service Master has given our clients professional service. They contact the client within minutes after we give them the contact information. Our agency has received feedback from clients that Service Master is very professional, nice and treats the clients with respect. We have also had good feedback with Allied adjusters that have worked with Service Master, and they indicated to us that Service Master also lets our agents know what's going on with the claim and if we can do anything to help expedite the claim process.
Please add Service Master to your Blue Ribbon Service
Crystall Ransdell, Agent
Tyler Insurance Agency
Crystall R. of Riverside, CA
Thursday, January 7th